6 Tips For Marketing To Visually Impaired Customers

TL;DR

Marketing to visually impaired customers means making ads and landing paths work without relying on sight alone. AFB's 2024 NHIS estimate puts U.S. adult vision difficulty at 49.5 million, so visual-only creative leaves a large buyer group guessing.

  • Why it matters: Brands often fix site accessibility yet ship color-dependent ads and unlabeled images.
  • By the numbers: About 1 in 12 men have color vision deficiency, and red-green confusion is the most common type.
  • How it works: Write accurate alt text, avoid red-only cues, and link out when embeds block assistive controls.
  • Reality check: Forms need clear required fields in logical order; radio buttons fail in some accessibility browsers.
  • The bottom line: Pair authentic blind talent with CTA and site paths that screen readers can complete.

According to the American Foundation for the Blind, 20.6 million people in the U.S. experience vision loss.

Advancements in technology help people with no or low vision navigate the internet but it still has its challenges.

Many companies strive to make their websites accessible to vision-impaired people but fail to pay the same attention to their advertising.

Let’s take a look at some ways brands can accommodate this important demographic at a time when today’s marketing channels rely so heavily on visual content.  

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1. Adapt images for accessibility by color blind individuals

It’s estimated that eight percent of men and 1 in 200 women are color blind. There are many variations of color blindness but the most common form is the inability to see red and green correctly.

Make sure your marketing images and logo aren’t reliant on the ability to view these colors in order to interpret the message. Also, ensure your phrasing is sensitive to your color blind audience.

Steer clear of messages like, “Enter the code in shown in the red box for a chance to win” when there are a smattering of colored boxes all over the ad.      

example of how a red versus clear website button looks to a color blind person

2. Use “alt text” when displaying images

Screen readers can’t describe images displayed on a monitor but they can read the alternative text embedded into to website.

All commonly-used content management systems have this option so make sure to use it to its full advantage. If your ad displays a picture of a boy on a bench, describe the image concisely but accurately.

For infographics, feel free to elaborate on the data so visitors can glean as much information as possible from your image.  

If you ever try skimming a website blindfolded—yes, that’s as tricky as it sounds—you’ll get why thoughtful alt text isn’t just a box to tick, it’s essential. There’s something distinctly odd about hearing a screen reader drone “image123.jpg” when a simple phrase like “golden retriever playing fetch in a park” would actually mean something. Tools are there, but honestly, a lot of people still skip over this step. Sometimes it’s just habit, sometimes it’s plain oversight. Either way, the end result is the same: information gets lost before it ever reaches those who really need it.

What’s sort of fun, or at least oddly satisfying, is catching brands that do get it right. A well-written alt text can almost paint a picture, and you feel included, not left out from some members-only club. There’s momentum behind insisting on this stuff—guidelines from the World Wide Web Consortium (WCAG 2.1) set real standards for what “accessible” means, but the real shift happens when teams stop viewing accessibility as extra work and start seeing it as just part of making decent content. That switch makes all the difference, even if you still hear the occasional grumble in a project meeting.

3. Beware of embedded visuals

Unfortunately, the buttons used to manipulate content from sites like YouTube and Slideshare are sometimes inaccessible by assistive technology.

Whenever you use embedded content, be sure to include a link to the original source so viewers have different access options if they need it.

4. Include blind actors and models in your marketing materials

It’s not enough to simply use actors pretending to be blind, employ people who are actually visually-impaired.

It’s disrespectful to depict able-bodied individuals using wheelchairs in advertising, and the same holds true for any other segment of the population who are impaired in some way. Your viewers will appreciate the authenticity.   

5. Make your call to action accessible

If your content’s call to action includes signing up or registering for something, be sure your form or entry fields are laid out in a logical manner and clearly spell out what information is required.

Radio buttons should also be avoided since they don’t work reliably across all accessibility-enabled browsers.   

6. Optimize your website

Your marketing copy is designed to drive customers to your website so make sure it’s accessible once they arrive.

Visitors with a vision impairment will most likely be using assistive technology but it’s important to do your part to make your site tech-friendly.

The American Foundation for the Blind and WebAIM have several tip sheets and tutorials that help make your website welcoming for people with low or no vision.  

It’s difficult to accommodate every vision-impairment scenario that may crop up. However, customers will appreciate knowing you’re making a concerted effort to make your content as accessible as possible.   

Images: Eiti Kimura and Mashable.

Frequently Asked Questions

How can digital marketers help visually impaired customers beyond a compliant website?

Treat advertising and signup paths as accessibility surfaces too. Drop color-only instructions in creatives, describe every informative image in alt text, and keep a direct source link beside embeds whose player controls can block assistive technology. Then verify that registration fields name what is required and follow a logical order a screen reader can finish.

Why does WCAG require alt text on marketing images?

WCAG 2.1 Success Criterion 1.1.1 requires a text alternative that serves the equivalent purpose of non-text content. Screen readers can speak that alternative aloud, so a photo still communicates when the alt text names the scene. Filename placeholders leave listeners without the message the creative was meant to carry.

What should you do when YouTube or Slideshare embeds block assistive controls?

The article notes that buttons used to manipulate those embeds are sometimes inaccessible to assistive technology. Keep a plain link to the original source next to the widget so viewers can open another access path. Treat the embed as optional enrichment so viewers still have another door into the asset.

How are advertisers improving audio description for blind audiences?

Michigan State University advertising researchers found that many ad audio descriptions stay objective and drop the emotion shown in the visuals, leaving viewers to rebuild the story from a neutral snippet. They argue for purposive audio description designed into the spot from the start, then tested with blind and low-vision reviewers.

Should brands cast people who are actually blind in marketing materials?

Yes. The guide says it is not enough to use actors pretending to be blind; employ people who are actually visually impaired. It applies the same authenticity standard used against able-bodied wheelchair portrayals, because staged impairment undercuts the inclusion message the creative claims to send.

MM Matt Montenegro